Sometimes when we use computers, we run into trouble. A program won’t load. A warning comes up. At times, we can fix it ourselves, but sometimes we need IT support to help us. In an office setting, often times there is a person or team that handles managed it services and can look at your computer to fix it. Often it is an easy fix. Other times, the IT person has to take the computer to the IT support department to see what is wrong with it. They will use special programs to try to find the problem and then use their skills to fix that problem.
There are usually layers of technicians who work on computers at a company. There is the basic IT guy who can fix the little problems like leaving on caps lock or other easy to fix problems like not updating your system regularly. The next level up is someone who can figure out why a program is not working right even though everything you are doing is correct. It may need a patch to the program to make it work better. Some of the time, these technicians need to take the computer itself to their work area where they have the programs necessary to weed out any problems. If this technician can not make it work, you move to the third level technicians. They will take your computer and run programs on it to see if they can find the solution to your problem. These are people with highly technical degrees who know how to work with your computer code to rewrite any errors in syntax.
No office with a computer should be without an IT technician. If they don’t have one in house, they should have a contract with an outside technician to make sure they are covered if they start to have problems with their computer. Problems can be as simple as a virus that snuck on to the computer or as serious as needing to completely re-install every program on the computer. If a company only has one or two computers, outside IT technicians are probably good enough – though expensive. If a company has many computers, it is more cost effective to hire an IT technician to solve their computer woes.